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cmj83's avatar
cmj83
New member | Level 2
2 years ago
Solved

Since when do you have to PAY to view a shared folder?

A client shared has shared rather large files from their dropbox account and I'm unable to view them without paying for a dropbox account, what in the world is this dark pattern money gouging effort ...
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  • Walter's avatar
    Walter
    2 years ago

    Hi there cmj83 - sorry to hear you're having issues with this.

     

    Shared folders take up space on all of the accounts that are members of the share. 

     

    If you'd like to view the folder without impacting your own account's quota, you can ask the owner to share a link with view only rights with you instead.

     

    I hope this helps!

jackrataty's avatar
jackrataty
New member | Level 2
2 years ago

I was set a link.  I see in the top the files shared folder and other users using this folder.  There is no option to delete files.    I kept getting alerts that I needed to upgrade for more memory.  I went ahead, even though I couldn't see the size of memory I am using for my files.  Now that I have paid I get alerts again to upgrade.  This is started to seem scammy

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hmm, if you've upgraded and are still getting no space alerts, can you sign out of the account and sign back in, to see if that helps?

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