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Forum Discussion

JWMJWM's avatar
JWMJWM
Explorer | Level 4
8 years ago
Solved

Smart Sync doesn't work for Logic Pro files

I'm experiencing an issue with smart sync.   It works perfectly for all my files, exept for Logic Pro X Files.    When I right-click and choose 'online only' it syncs, sets the icon to the grey o...
desktop
sync
  • Rich's avatar
    Rich
    8 years ago
    oliespink wrote:
    ... they have said an application is using the files so it’s not a problem with Dropbox, that’s not the case as far as I can tell and I am totally stuck, did you manage to get this sorted?

    Yes, and it wasn't a Dropbox issue. It was the antivirus I was using. An update to the antivirus corrected the behavior.

oliespink's avatar
oliespink
Helpful | Level 6
6 years ago
It’s ridiculous they won’t recognise and acknowledge this problem it’s been around for ages now, I pay for the pro account and very soon will need to upgrade to business, when I move up to the business account I will be putting more weight on to them about this bug, there support service has a lot to be desired.
oliespink's avatar
oliespink
Helpful | Level 6
6 years ago
Forgot to say all they said was it’s nothing to do with Dropbox and that it’s probably a different program that’s causing the problem even tho I have sent them videos of the problem in real time and that every app and program is shut down, tried with files on system drive, tried with files on an external with the same problem each and every time, also tried on 3 different computer two Macs and a windows machine. For me zipping up the seasons is not an option, I have a long background in IT an no for certain it’s a bug in there software.
  • pomp's avatar
    pomp
    Helpful | Level 6
    6 years ago

    Yeah, totally agree it needs to be fixed.

    Same here, not an option to unzip sessions for me either. Just saw that as the "best" solution so far..

    Let's see what happens.

    • brokenmusic's avatar
      brokenmusic
      Explorer | Level 4
      6 years ago

      Just signed up to Dropbox Business only to discover this problem... Hope a fix will be sorted soon, this is quite disastrous if zipping each Logic Pro X project file is the best option! Edit: Also, the solution didn't work for me as I'm not running any antivirus software and this is still happening.

      • zmdelariva's avatar
        zmdelariva
        Explorer | Level 4
        6 years ago

        same thing here,

        Logic files upload fine to Dropbox but when I apply Smart Syncing and Online only, they won't stay there at all, and will remain local. 

        It seems it has something to do with the plist file inside every logic Resource folder (which is inside the logic package), but it'll be a nightmare for me to delete the extension in all logic files or zip them all, as Brian L.30 suggested.

         

        Has anyone found a solution?

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