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leoheck's avatar
leoheck
Helpful | Level 6
4 years ago
Solved

[Solved, Ubuntu 22.04] Dropbox is always "Connecting..."

Hi, Dropbox tray icon says it is "Connecting..." forever.   I cannot see the list of the latest modified files as it used to show or use the tray, actually.   I am using Linux Ubuntu 22.04 ...
desktop
Linux
sync
  • leoheck's avatar
    leoheck
    4 years ago

    Hey folks,

     

    I found an extension that solves this issue for me. It worked immediately as soon as I installed the extension. No reboot or logout was required.

    I just have to point out I am using Ubuntu 22.04.

    https://extensions.gnome.org/extension/615/appindicator-support/

     

    I was and still also using this extension to display old tray icons. Maybe it is also important.

    https://extensions.gnome.org/extension/2890/tray-icons-reloaded/

     

    Now I am happy again, here is the proof to make you happy too.

     

    Mod note: 

    Please note that Dropbox is only supported on vanilla builds of Ubuntu 14.04 or later, or Fedora 21 or later.

     

    We don't officially support forks or variants of these operating systems, or other flavors of Linux at this time.

     

    You can learn more about our supported distros for Linux here.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi le_avion, thank you for this!

 

I can see that the agent you're working with, got back to you in order to continue troubleshooting. If you have any questions, or additional info, feel free to reply back to them there. 

 

If you need anything else, give me a shout. 

le_avion's avatar
le_avion
Collaborator | Level 8
4 years ago

The latest from my support saga: 

 

"I will advise you to please install an older version of the application through the link below:

 https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-147-4-4800/td-p/593490 "

 

No instructions, no nothing. So I stop Dropbox, move the original .dropbox-dist aside, expand the archive to create a new .dropbox-dist, start Dropbox and.... Nothing changed. The same behavior, just with an older version of Dropbox.

 

May I suggest Dropbox support to try it for themselves before sending us on a goose chase?
 
Here is where you can download the install ISOs in case Google doesn't work for you:
 
Ubuntu 22.04 LTS install: https://ubuntu.com/download/desktop​
POP OS 22.04 install: https://pop.system76.com/
 

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