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[Solved, Ubuntu 22.04] Dropbox is always "Connecting..."
Hi, Dropbox tray icon says it is "Connecting..." forever. I cannot see the list of the latest modified files as it used to show or use the tray, actually. I am using Linux Ubuntu 22.04 ...
Hey folks,
I found an extension that solves this issue for me. It worked immediately as soon as I installed the extension. No reboot or logout was required.
I just have to point out I am using Ubuntu 22.04.
https://extensions.gnome.org/extension/615/appindicator-support/
I was and still also using this extension to display old tray icons. Maybe it is also important.
https://extensions.gnome.org/extension/2890/tray-icons-reloaded/
Now I am happy again, here is the proof to make you happy too.
Mod note:
Please note that Dropbox is only supported on vanilla builds of Ubuntu 14.04 or later, or Fedora 21 or later.
We don't officially support forks or variants of these operating systems, or other flavors of Linux at this time.
You can learn more about our supported distros for Linux here.
They don't care.
Once my subscription is up for renewal I will say goodbye to Dropbox and move to a service that supports Linux fully.
As is I started moving my stuff out because they don't support keeping files on-line only on Linux and my laptop was running out of space because of this.
This is bad for you. Dropbox is good and it is fully working on my linux box. The tray is getting better and better.
Good for you but not very helpful. As usual.
You are lucky that Dropbox is still working for you. Just keep in mind that there may come a day that you may have a problem and then you will know what it means not to get support. We need a working solution and not comments.
- Walter
Dropbox Community Moderator
Hey le_avion & alanpmuscat, sorry to jump in, but would it be OK if we send you an email to have a further look internally at this point?
Sure.
Yes, of course. By all means. It is actually what I was expecting from the start of this request for help.
- Walter
Thanks for your cooperation le_avion & alanpmuscat - you both got
I face exactly the same problem with @le_avion & @alanpmuscat under Pop!_OS 22.04 LTS. Is there any solution? @Valter
- Walter
Hey gencersumbul, sorry to hear about this.
Please note that Dropbox is only supported on vanilla builds of Ubuntu 14.04 or later, or Fedora 21 or later.
We don't officially support forks or variants of these operating systems, or other flavors of Linux at this time.
You can learn more about our supported distros for Linux here.
That said, have you tried any of the steps mentioned through this discussion?
Any news on this? I am having this exact same issue. It works but the menu always says "Connecting...". Actually I have already decided to move to a different service (my own Synology Drive), but would like to keep Dropbox as a backup.
I am not expecting much from Dropbox support anymore. Two weeks ago I received from them a reply about my ticket:
"We have found a work around. We've confirmed that downloading from the new "Fedora 37" link and installing from the install page resolves the issue.
Linux install page: https://www.dropbox.com/install-linux
Affected users might need to clear their cache before refreshing the page."
I replied back that Ubuntu and its derivative don't use RPM but I never heard back from them and they closed the ticket as resolved.
As I mentioned earlier, once my subscription period ends I am leaving Dropbox. Once they lose me as a customer it is forever. I guess they don't care if you are not a Windows user or not a corporation.
Oh, and by the way, the "Fedora 37 or higher (.rpm)" link above is broken and doesn't work.
One more edit: I found the download for Fedora 37 on another Dropbox page and decided to try it. I used "alien" to convert the rpm to a deb and installed it. Guess what. No change. It's still showing Connecting... for ever and ever and ever...
I have the exact same issue: Pop!_OS. Synching works fine. Tray menu stuck on "connecting".
I am using Pop os 22.04 same problem
PopOS 22.04. Is this the end of Dropbox for me, too?
