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[Solved, Ubuntu 22.04] Dropbox is always "Connecting..."
Hi, Dropbox tray icon says it is "Connecting..." forever.
I cannot see the list of the latest modified files as it used to show or use the tray, actually.
I am using Linux Ubuntu 22.04 (but it like that since the 19.10, I suppose)
The currently installed version of Dropbox is 149.4.4568
I also don't have the "Early releases" enabled as you can see in the following screenshot.
I also tried to remove `.dropbox` and `.dropbox-dist` manually to reinstall them cleanly.
You can check the date and time it was reinstalled here.
Hey folks,
I found an extension that solves this issue for me. It worked immediately as soon as I installed the extension. No reboot or logout was required.
I just have to point out I am using Ubuntu 22.04.
https://extensions.gnome.org/extension/615/appindicator-support/
I was and still also using this extension to display old tray icons. Maybe it is also important.
https://extensions.gnome.org/extension/2890/tray-icons-reloaded/
Now I am happy again, here is the proof to make you happy too.
Mod note:
Please note that Dropbox is only supported on vanilla builds of Ubuntu 14.04 or later, or Fedora 21 or later.
We don't officially support forks or variants of these operating systems, or other flavors of Linux at this time.
You can learn more about our supported distros for Linux here.
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In my case the device on which I have issues is a System 76 Gazelle Laptop with Pop!_OS 22.04 LTS. Dropbox Version 150.4.5000.
Thanks for helping out.
- Walter
Dropbox Community Moderator
Thanks for the additional details le_avion and sorry to hear you're also affected by this alanpmuscat
Could you please clarify the affected device's exact OS and distro?
Is this happening on a supported desktop environment?
When I run "dropbox status" from the command line I can see the status changing but not in the GUI:
Starting...Syncing...
Syncing 2 files • 20 secs
Uploading 2 files (4,593 KB/sec, 20 secs)Up to date
So the problem is not with the main program but with what is displayed when clicking on the Dropbox indicator icon.
I have exactly the same issue as le_avion.
Dropbox is syncing all files and folders however the status display is permanently stuck on connecting and no statistics at all are shown.
1. It isn't really stuck. It syncs fine but the status it displays is stuck on Connecting... and as I mentioned before it doesn't display the normal statistics as it does on my Ubuntu 20.04 installation.
2. Since Dropbox has not implemented Smart Sync for Linux I'd rather have all files available locally otherwise it kind of defeats the purpose.
- Walter
Hey le_avion, sorry to jump in here, but could you try to lessen the app's load by using selective sync on some of your folders, preferably ones you don't need locally available to your computer.
If you do and the app is still stuck, please send us a screenshot of the app's exact status so that we can have a visual too.
v150.4.5000
It never gets out of the Connecting... state it sits there for days on end. However syncing works fine, only the status never changes and the rest of the information is missing (like level, percentage used, recently changed files, etc.)
- Megan
Hi le_avion & alanpmuscat, thanks for posting here!
Could you confirm with me the version of the app you're using on your end?
Also, how long has it been in a "connecting" state?
Keep me posted, and we'll take it from there.
