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wertupo's avatar
wertupo
Explorer | Level 4
1 month ago

The quality of some of my photos is affected when using camera uploads.

Device Oneplus 13 Operating System/Browser (if using the web) Android 16, OxygenOs 16.0.2 Dropbox App Version (if using the app) 454.2.2 Syncing Status OK Question or Issue W...
Android
Camera uploads
Photos
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Could you try disabling the camera uploads feature, reboot the device, and re-enable it again?

In the camera app, are you using any options such as 'High Efficiency Image', or is it converting them from PNG to another format somehow?

wertupo's avatar
wertupo
Explorer | Level 4
1 month ago

Tried just now but same result. Yesterday I had also tried uninstalling the app.

Camera saves the photos as .jpg, and dropbox also uploads same format.

 

In addition, just now I tried to disable camera upload, took a couple of pictures, and then enabled camera upload again. The photos were then uploaded with the original quality.

Is it possible that Dropbox is 'rushing' to snap the photo up to upload before the phone has had the time to process it? Hence the bad quality?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    I'm not sure what could be causing this, but can you clarify if you're still noticing this behavior, even after the troubleshooting steps you attempted wertupo?

    • wertupo's avatar
      wertupo
      Explorer | Level 4
      1 month ago

      Same behaviour yes. Noting again that it occurs on some not all photo uploads.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        Thanks, wertupo! Since this is a bit odd indeed, I’ve logged you a ticket. 

        Please respond back to it, when you get the chance, and I’ll continue assisting you via email.

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