Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

AMW design's avatar
AMW design
New member | Level 2
2 years ago

The recipient of my shared folder is asked for an auth code, but it doesn't arrive at their email.

sharing a folder on dropbox, recipient asked for 'additional authentication code' which is supposed to be sent to his email address.  the code is never received.  also tried to 'transfer copy'.  same...
Shared Folders
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for your post, AMW design.

 

Is he being asked for this one-time code to log in to his Dropbox account perhaps?

 

If yes, has he also checked his email’s spam folder and added no-reply@dropbox.com to his email contacts?

 

Let me know and we’ll go from there.

  • AMW design's avatar
    AMW design
    New member | Level 2
    2 years ago

    Hi Nancy,

    Client advised Nothing in spam folders

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi AMW design, just to check, did they create a new Dropbox account? Have they verified their email address with Dropbox yet?

       

      If they're still not receiving the email, I’d recommend that person to get in contact with our support team. They can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. 

       

      Make sure that they enter the same email they use to login to Dropbox. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!