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AMW design's avatar
AMW design
New member | Level 2
2 years ago

The recipient of my shared folder is asked for an auth code, but it doesn't arrive at their email.

sharing a folder on dropbox, recipient asked for 'additional authentication code' which is supposed to be sent to his email address.  the code is never received.  also tried to 'transfer copy'.  same...
Shared Folders
AMW design's avatar
AMW design
New member | Level 2
2 years ago

Hi Nancy,

Client advised Nothing in spam folders

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi AMW design, just to check, did they create a new Dropbox account? Have they verified their email address with Dropbox yet?

 

If they're still not receiving the email, I’d recommend that person to get in contact with our support team. They can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. 

 

Make sure that they enter the same email they use to login to Dropbox. 

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