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Forum Discussion
The user I'm sharing a folder with can't open PDFs on their end.
Hi team,
Recently I joined a shared folder on dropbox, I use a mac and the original user has windows. Once I move folders and documents (as I do the filing), somehow the windows user can no longer ...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi @Colene, is it possible that they're trying to open the PDF files from within their PDF program, as in, opening their recent files?
If so, this could mean that the program is trying to find the PDF in the old location, and can't find it, bringing up the error. Are they able to navigate to that folder you moved it to and open the PDF from there directly?
"is it possible that they're trying to open the PDF files from within their PDF program, as in, opening their recent files?"
- Not sure about that as we work remotely so I'm not able to view the path they're taking currently
If so, this could mean that the program is trying to find the PDF in the old location, and can't find it, bringing up the error. Are they able to navigate to that folder you moved it to and open the PDF from there directly?
- So they can navigate to the folders, including the ones I've created and moved the pdf's to. So I'm not sure why they're not able to open the pdf's once I've moved it from folder A to folder B.
- Jay
This is what I wanted to check, if they are actually trying to open the files from the new locations directly in Explorer, or if they're using their PDF program to reopen the previous file, without navigating to it directly.
If the file still doesn't open from Explorer, then we can look into other possibilities
