Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
The user I'm sharing a folder with can't open PDFs on their end.
Hi team,
Recently I joined a shared folder on dropbox, I use a mac and the original user has windows. Once I move folders and documents (as I do the filing), somehow the windows user can no longer ...
Rich
Super User II
Super User II
Colene wrote:
I believe it's offline, my collaborator doesn't work online.
Just to be clear, this isn't referring to how someone works with their Dropbox, but how the files are marked in their Dropbox folder. If you've added files to a shared folder, they could be displayed initially on their end as Online-only, meaning the files are only in the cloud and a placeholder is displayed on the local computer.
Some application have a problem opening files that are marked as Online-only. Basically, they try to open the file and don't wait long enough for it to download, resulting in an error about the file being missing, the wrong type or corrupt.
Ask the other person to right-click one of the files and select Make available offline, wait for the file to sync and display a solid green check mark, then try to open it.
This is very helpful - I will go check up on this as well
