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mcfinney's avatar
mcfinney
Helpful | Level 6
7 years ago
Solved

Time Left in Sync has been removed from the desktop app

The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me the time left to sync, which I have depended on to let clients know when files will be there. Hovering over only gives me the option to pause syncing. Was this feature removed or is this a bug in the latest update?

I'm on Mac OS Sierra 10.12.6

desktop
sync
  • Emma's avatar
    Emma
    7 years ago
    LuisA1 wrote:
    Hi everyone,
     
    I’m a member of the Dropbox desktop application team.
     
    First off, I’d like to thank you all for your feedback on this. 
     
    Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
     
    That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
     
    Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
     
    We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 

    Hi all, 

    I've checked with the team and this has been released to the current stable version v73. 

    It is available now for download, but your devices should also automatically be updated to this version soon.

    Thanks once again for your patience and feedback!

223 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi there, if you hover over the Dropbox menu bar icon, instead of the progress bar, does it show the time remaining for the files to sync fully?
     
    Keep me posted!
  • mcfinney's avatar
    mcfinney
    Helpful | Level 6
    7 years ago

    It does not, it just shows me the transfer speed. 

  • mcfinney's avatar
    mcfinney
    Helpful | Level 6
    7 years ago

    It's happening no matter how many files i add, but the screenshots I took were when trying to sync one file (so no need to prioritize). I just want it to show me how much time is left in the sync and it stopped doing that with whatever update added the blue progress bar. 

  • eddiejag's avatar
    eddiejag
    Helpful | Level 6
    7 years ago

    Hello,

     

    My dropbox files are syncing fine, but time left is not showing anymore. This makes it very annoying to gage how much time I will have to tell a client to wait for their files. 

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi eddiejag, I’ve merged your query into this thread since another user had the same question.
     
    Would be possible we can reach out to you, and you mcfinney, in order to investigate this further? Thanks!
  • mcfinney's avatar
    mcfinney
    Helpful | Level 6
    7 years ago

    Yes, of course. I'll give you whatever info I can in order to help fix this. 

  • marinacoser's avatar
    marinacoser
    Helpful | Level 6
    7 years ago

    Hi I have the same problem... did you get to solve it?

    Thank you!

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