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TrustNordisk's avatar
TrustNordisk
New member | Level 1
11 months ago
Solved

Trouble creating Google Docs, sheets etc. after linking Dropbox and Google.

Hi!  I have successfully linked my google account with my dropbox account. But when i try to create a document or sheet it has the following error: Could not create destination folder.  Before th...
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  • TrustNordisk's avatar
    TrustNordisk
    11 months ago

    I tried disconnecting google in settings under "app" and then connected to google again. That solved the problem. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey TrustNordisk, welcome to our Community!

I'm assuming that your Google account is using the same email as your Dropbox account, right? That's necessary in order to create Google Docs, Sheets, and Slides in Dropbox.

Have you tried an entirely different browser, just to see if you get the same results there? If not, would you mind giving it a go?

Keep me posted! 

TrustNordisk's avatar
TrustNordisk
New member | Level 1
11 months ago

Hi Megan 

Thank you. And yes that's correct. 

I've tried in Safari and that didn't work either. I also just noticed that I can copy a google document, but I can't make a new one. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey TrustNordisk, thanks for the update.

    Can you please send us a screenshot of the error you're getting, so we can have a visual of the issue as well?

    • TrustNordisk's avatar
      TrustNordisk
      New member | Level 1
      11 months ago

      I tried disconnecting google in settings under "app" and then connected to google again. That solved the problem. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Awesome TrustNordisk! 😀

        If you need something else, please let me know and I will be more than happy to help every step of the way. 

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