Forum Discussion

ImgnPixel's avatar
ImgnPixel
Explorer | Level 4
2 years ago

Two people icon on a folder that is not shared

Hi everyone, I need some help clarifying an issue with a folder on my Dropbox account. Here’s the situation: I have a root folder that I haven’t shared with anyone, and when I check the sharing a...
Shared Folders
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ImgnPixel, sorry for jumping in. To make sure I got it right, this folder isn’t saved within another shared folder, correct? 

Are you still unable to see the “Unshare” button even on another browser?

ImgnPixel's avatar
ImgnPixel
Explorer | Level 4
2 years ago

Hi Nancy, the folder isn’t saved within another shared folder. It’s actually a root folder on my Dropbox account. I’m still unable to see the “unshare” button.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ImgnPixel - does this persist after clearing your browser's cache or on another browser? 

     

    Also, do you see the folder listed in your sharing tab perhaps?

    • ImgnPixel's avatar
      ImgnPixel
      Explorer | Level 4
      2 years ago

       

      Hi Walter 

      Yes, I see the folder listed in our sharing tab that you linked in your response. Within that folder, I have other shared subfolders, but not officially sharing the original “illustrate” folder. If I try to “remove from Dropbox,” it doesn’t remove it as a shared folder; instead, it completely removes it from my Dropbox. However, I own and created the folder and need it to exist, just not shared. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi ImgnPixel, could you attach a screenshot showing the options you see for that folder from the shared folders tab on your account?

         

        If you remove the folder from Dropbox using those options, are you then able to unshare the folder from the same ellipsis?

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