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Forum Discussion
Unable to upload photos into Dropbox paper
Hi, I hope someone is able to help. I am struggling to upload photos into Dropbox paper from my 2021 iPad Pro gen 3. Latest software on all. Tried normal install and uninstall. The same applies ...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Dive-Dive-Dive! Thanks for posting here.
Just to make sure I understand correctly; are you unable to upload multiple photos to your Dropbox papers just via the Paper app, or via the website, as well?
Are you receiving any type of errors when uploading single photos via the Paper app?
Nancy - we are unable to upload ANY photos to Paper from the mobile app via the selector modal.
If using the app with the camera modal, it works fine.
If pasting a photo (copy --> paste) on mobile, into Dropbox Paper app, it also works fine.
If using the web browser, it also works fine.
The only issue is attempting to use the Paper app and select a photo from the camera roll to insert.
Failure mode is silent. No error messages. The modal is dismissed as if the photo were going to upload, but never does.
Have attempted multiple iPads and multiple photos from the camera roll.
If the product team has any questions, I'm happy to screenshare on a call!
If using the app with the camera modal, it works fine.
If pasting a photo (copy --> paste) on mobile, into Dropbox Paper app, it also works fine.
If using the web browser, it also works fine.
The only issue is attempting to use the Paper app and select a photo from the camera roll to insert.
Failure mode is silent. No error messages. The modal is dismissed as if the photo were going to upload, but never does.
Have attempted multiple iPads and multiple photos from the camera roll.
If the product team has any questions, I'm happy to screenshare on a call!
- Megan
Hi Dive-Dive-Dive, sorry to jump in here, but what is the OS that's currently installed on your iPad?
Also, I know you said that it silently fails, but can you attach some screenshots of the steps you follow, in order for us to have visual too?
- iPad OS is 16.5 (20F66)
Dropbox Paper app is version latest
I have a screencast to share, however this form isn't letting me insert a video. Please have the product team reach out to me for the video, or tell me how to post the video here from mobile.- Hannah
Hey Dive-Dive-Dive, describing the steps also works fine, if you can do that!
