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Mani R's avatar
Mani R
New member | Level 2
4 years ago

Unable to upload photos into Dropbox paper

Hi,    I hope someone is able to help. I am struggling to upload photos into Dropbox paper from my 2021 iPad Pro gen 3. Latest software on all. Tried normal install and uninstall. The same applies ...
Dropbox Paper
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Dive-Dive-Dive, sorry to jump in here, but what is the OS that's currently installed on your iPad? 

 

Also, I know you said that it silently fails, but can you attach some screenshots of the steps you follow, in order for us to have visual too? 

Dive-Dive-Dive's avatar
Dive-Dive-Dive
Helpful | Level 7
3 years ago
iPad OS is 16.5 (20F66)

Dropbox Paper app is version latest

I have a screencast to share, however this form isn't letting me insert a video. Please have the product team reach out to me for the video, or tell me how to post the video here from mobile.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Dive-Dive-Dive, describing the steps also works fine, if you can do that!

    • Dive-Dive-Dive's avatar
      Dive-Dive-Dive
      Helpful | Level 7
      3 years ago

      HannahI have some good news; I am replying now on desktop and have been able to upload the video to Imgur and confirm its working:


      [removed per Community Guidelines]

       

      Please confirm receipt of my video, and thank you again!

    • Dive-Dive-Dive's avatar
      Dive-Dive-Dive
      Helpful | Level 7
      3 years ago

      Hannah  - From my desktop, I have attempted to reply twice now with my video, but each time I am getting an error that my post has been deleted.

       

      This is exceedingly frustrating.  I do not wish to type out the steps. I have a very clear video.

      Please have product (or yourself) email me for a copy of the video. Thank you!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I see, thanks for letting us know, Dive-Dive-Dive.

         

        In that case, can we send you an email on our end, so you can attach your video file to your reply?

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