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Forum Discussion

Mani R's avatar
Mani R
New member | Level 2
4 years ago

Unable to upload photos into Dropbox paper

Hi,    I hope someone is able to help. I am struggling to upload photos into Dropbox paper from my 2021 iPad Pro gen 3. Latest software on all. Tried normal install and uninstall. The same applies ...
Dropbox Paper
upload
Dive-Dive-Dive's avatar
Dive-Dive-Dive
Helpful | Level 7
3 years ago

Hannah  - From my desktop, I have attempted to reply twice now with my video, but each time I am getting an error that my post has been deleted.

 

This is exceedingly frustrating.  I do not wish to type out the steps. I have a very clear video.

Please have product (or yourself) email me for a copy of the video. Thank you!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I see, thanks for letting us know, Dive-Dive-Dive.

 

In that case, can we send you an email on our end, so you can attach your video file to your reply?

  • Dive-Dive-Dive's avatar
    Dive-Dive-Dive
    Helpful | Level 7
    3 years ago

    I’m going to try one last time here with the “embed video URL” function. Tagging you Hannah  so that you see this message even if it’s deleted for some reason. 🙂

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Dive-Dive-Dive, can you try one last step for me, please? 

     

    I'd like for you to open the photos library, and copy the image there. Then try to paste it in Paper. 

     

    To copy the photo, you can tab the "..." for the image when previewing it, or when looking at the overview, you can long press, and copy from there. 

  • Dive-Dive-Dive's avatar
    Dive-Dive-Dive
    Helpful | Level 7
    3 years ago

    Megan — I'm happy to report that copy-pasting of an image asset from the camera-roll into the Dropbox Paper app works perfectly.

     

    Only the direct import (from the video) seems to be malfunctioning.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Everybody,

     

    I have reported this to the appropriate team and confirmed that it is a bug with the iOS paper app. We do not have an ETA on a fix. In the meantime, you can copy & paste image assets as a workaround.

     

    Regards,

    Ben

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