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Airycleere 's avatar
Airycleere
Explorer | Level 3
4 years ago
Solved

Unexpected error when trying to save directly to Dropbox from email on my iPhone

Hi All, I’m trying to save direct to Dropbox from email from iPhone and getting the following error “Unexpected error: we encountered an error and could use your help. Please contact support and t...
Error Messages
Mobile
  • Hannah's avatar
    Hannah
    4 years ago

    Sorry for the delay here, Airy.

     

    Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up?

     

    Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something.

     

    Thanks!

Airycleere 's avatar
Airycleere
Explorer | Level 3
4 years ago
Hi Hannah, thanks for looking into this.

I used to be able to open an attachment in gmail and click the download box and then it would ask my if I wanted to save to account or share file via. When I click save to account it then shows my Dropbox box and my one drive . It allows me save into my one drive but when I try save to Dropbox it shows me that error.
Thanks
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Airycleere , I hope it’s OK to jump in, too. 

 

If possible, can you try the same steps with another Gmail attachment and let me know if the same error pops up each time? 

 

Also, what’s the approximate size of the file you’re trying to save to Dropbox from Gmail?

  • Airycleere 's avatar
    Airycleere
    Explorer | Level 3
    4 years ago
    Hi Hannah

    It happens with every attachment, even very small sizes.

    Any ideas?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sorry for the delay here, Airy.

     

    Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up?

     

    Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something.

     

    Thanks!

  • Airycleere 's avatar
    Airycleere
    Explorer | Level 3
    4 years ago
    Hi Hannah

    It’s fixed, not sure how but it works fine now
    Thanks for all your help

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