Forum Discussion

Maarten S.6's avatar
Maarten S.6
Helpful | Level 5
4 years ago

Vertical videos in BT.2020 "Missing media"

Today was the first time I uploaded a vertical video (story/ reel) to Replay for client review, however on its thumbnail it is indicated as "Missing media" Any idea wether this has something to do w...
Emmet's avatar
Emmet
Icon for Community Manager rankCommunity Manager
4 years ago

Hi Maarten S.6, 

 

Apologies for the delay, but our team has been looking into this. Are you still experiencing this when using Replay? And could you share a sreenshot of this so we can take a closer look into this. 

 

Regards,

 

Emmet

Maarten S.6's avatar
Maarten S.6
Helpful | Level 5
4 years ago

Hi Emmet,

 

many thanks for your reply.
I haven't tried it again until you guys might come back with a solution, so thank you for that.

Will try it tomorrow.

 

Best regards,
Maarten
--

 

 

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