Forum Discussion

Maarten S.6's avatar
Maarten S.6
Helpful | Level 5
4 years ago

Vertical videos in BT.2020 "Missing media"

Today was the first time I uploaded a vertical video (story/ reel) to Replay for client review, however on its thumbnail it is indicated as "Missing media" Any idea wether this has something to do w...
andyseiler's avatar
andyseiler
New member | Level 2
3 years ago

I am also having the same issue. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there andyseiler, sorry for the tardy response; are you still having issues with this?

 

If so, we can reach out via email to investigate a bit further if you like. 

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