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REL_IT's avatar
REL_IT
Explorer | Level 3
2 years ago

View Only link is not loading folders from an app and the browser freezes

Hi Community,   Iam a Dropbox Plus user and I have shared one of my app's folder using the view only link option which allows anyone who has the link to view the same. But the generated view on...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey REL_IT, you mentioned that when checking both the app and online in your All files page, you can see the folder as is. 

 

However, can you clarify more about the "view only that's causing the issue"? 

 

Do you mean that the screenshot you attached above is when you try to click on the shared link? 

 

If you could walk me through the steps that you follow, that'd be great. 

REL_IT's avatar
REL_IT
Explorer | Level 3
2 years ago

Yes when i click on the view only link , you can see the duplicate files and folder that are being generated incorrectly whereas the local and online desktop app has correct folder.

 

Please note that the link is always loading and freezing the browser with these dups.

 

note: refer to the screenshot uploaded earlier.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey REL_IT - sorry to jump in here, but have you tried clearing your browser's cache or using another browser since you first noticed this? 

    • REL_IT's avatar
      REL_IT
      Explorer | Level 3
      2 years ago

      Hi Walter - Thats okay, Yes I have cleared all time cache and also different browsers. Nothing helps here and its very critical and still waiting for a way to resolve this.

    • REL_IT's avatar
      REL_IT
      Explorer | Level 3
      2 years ago

      TO reconfirm I deleted the link and created a new view only link and cleared all time cache from both basic and advanced. Tried to load the link and its the same issue. Please check the screenshots. (Duplicates and also no action on clicking the folders as well).

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        This might have to do with the fact that the folder you're trying to share is generated by your own app and those folders are probably temp folders with the needed files for the app to run properly.

         

        Can you let us know some additional information about the app you developed and what you'd like to accomplish? 

         

        Thanks a bunch REL_IT 

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