Forum Discussion

Ashley SYC's avatar
Ashley SYC
Explorer | Level 3
2 years ago

When I re-installed the app I was not able to copy dropbox links anymore.

I have my own dropbox and I have a shared folder that we use for work. I cannot copy dropbox links from either one. We recently had some issues where dropbox was deleting everything out of our shared...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Ashley SYC, welcome to our Community! 

 

If I understand this correctly, it sounds like you're trying to copy shared links, using the desktop app, right? 

 

Have you tried the website, as a test, to check if this works? 

 

As for the app, do you get any errors, or not seeing the option at all there? 

 

Keep me posted, and we'll take it from there! 

  • Ashley SYC's avatar
    Ashley SYC
    Explorer | Level 3
    2 years ago

    Hi Megan! Yes I am using the desktop app, and in the finder, when I crtl + click (left click) the option to copy the dropbox link does not come up at all.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Ashley SYC, do you notice the same behavior when using our website? 

       

      Could you please clarify your device's OS version and the version and status of the desktop app as shown in your system tray as well?

       

      If you could also send us a screenshot of what options you're seeing when you right click on your files in the Dropbox folder, I'd appreciate it.

      • Ashley SYC's avatar
        Ashley SYC
        Explorer | Level 3
        2 years ago

        Hi Megan, no it looks like when I go on the website and right click a file, the option to copy link does come up. However, when i right click a file in the finder, the option does not come up. (please see screenshots). My OS version is: macOS Sonoma 14.1. Looks like I am using Dropbox: v194.4.6267

         

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