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petermooreworld's avatar
petermooreworld
Collaborator | Level 9
3 months ago
Solved

Where can I locate the File Request option when visiting my account online?

I'm looking to share a folder with clients so they have a folder to upload files for me.  I'm constantly using "Share Folder" as that's what it feels like I'm doing, but instead I should do File Requ...
File requests
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  • Megan's avatar
    Megan
    3 months ago

    Hi there, petermooreworld​ let's see what we can find together about this! 

    I think I know what the culprit here is. When accessing your home page online, and specifically on the left sidebar; you should be able to see the following tabs: "Home", "Folders", "Activity" and "More".

    Based on your screenshot it looks like you've clicked on your "Folders" tab, hence why the option isn't there. The option to create a new file request should be visible to you when you click on your "Home" tab. Can you give this a go? 

    In regards to your latest question, I'll be happy to explain more. When choosing to create a file you can choose between different options. 

    You can create a new Paper document, a Microsoft Word document, a presentation, a Microsoft Excel file etc. You can also create a new folder.

    When clicking on "Create Folder" you immediately create one, while skipping the rest of the options.

    Keep in mind that the content you create isn't shared with others, unless you choose to add a member to be part of them. If you don't want to you don't have to, and you can then keep them for your eyes only inside your Dropbox account.

    If you have any additional questions, I'll be at your service.

petermooreworld's avatar
petermooreworld
Collaborator | Level 9
3 months ago

Megan

Thank you for the quick reply, and yes, I was on the Folders page instead of the Home Page.  Silly me for being on the Folders page when wanting to share a Folder. 
Also, I should say once I got there I was looking for something that said "New Request"  or "Create New File Request" -- it took me awhile to discover I wanted to "Request file"  -- that's not the language I would use. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey petermooreworld!

    Happy to see that your issue is now resolved! 

    Give us a shout if you have any additional questions, or thoughts. 😇

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