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photogirl007's avatar
photogirl007
Helpful | Level 6
2 years ago

Why does itunes metadata get stripped in dropbox? Anyone else have this issue?

I have clients sending me .mp3 music files with embedded metadata they input using itunes. Much of the time the metadata is completely wiped once it gets transferred into dropbox. The client will scr...
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there photogirl007 - thanks for flagging this with us. 

 

Can you please clarify how the files are uploaded to Dropbox in the first place and how are shared with you exactly?

 

If you could send us a couple of screenshots with some examples, I'd appreciate it.

 

Thanks!

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