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Why was my sharing paused on my Dropbox account?
We use dropbox for education. Many students need files. Suddenly we get a hundred messages that we cant access our class files!
Guess what? Dropbox had disabled our sharing and they didn't even give us any warnings or notice!
Worst part: Their pathetic customer service!!!
We chatted live and they weren't able to give any details on why! After 24 hours (whole day lost), they told us ONE of our file has PHISHING or MALWARE.. (Not possible, we scan all our files from VirusTotal), anyways, lets assume they are correct... WHY DIDN'T they disable just that one file?? No no sir. all your dropbox will be inaccessible! All 20,000+ files. All 2TB of your storage
Ok, we deleted that file (hosted that one on Google Drive without any issues) and emailed and live chatted... Its been over 3 days and no reply!!!
They reply immediatly on Twitter/X but when you give them the ticket, they say oh our team will message you :(
That day hasn't come yet, and we have lost so many days of classes and many thosands of dollars in costs. Learned our lesson, will be moving away.
99% sure Dropbox won't approve this or will remove this.
Saw their Trustpilot score. Its 1.4.. even PayPal has a higher score and thats saying something!
Thank you! Finally the issue was resolved today!
10 Replies
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- Jay
Dropbox Community Moderator
Hi gwencrawford, thanks for bringing this to our attention.
We appreciate the feedback regarding your recent communication with Dropbox about the sharing on your account.
We take all comments into consideration when improving the Dropbox site and services.Do you have the ticket ID from when you contacted the support team in order for me to locate it on the system?
Yes, I have the ticket ID and have tried X, and Live Chat as well and everytime I am told the same thing: We have notified the team and they are looking into it
Here's the ticket ID: Ticket #25470992
You you can now also give me the same copy paste response :(Sadly no update yet
also dropbox changed the title of my post. lols
- Mark
Super User II
Sadly no update yet
Dropbox doesnt work on a weekend I'm afraid.
Apparently they dont work much on weekdays too :( Or would have replied in the 3-4 days they had
- Megan
Hey gwencrawfordā!
I checked internally about this, and it seems that our team is still looking into your case, and trying to help as soon as they possibly can.
The best course of action right now would be to keep an eye out, and wait for their updates.
Unfortunately there's not much that we can do on our end here on the Community, since we don't have all the necessary tools, and account visibility to resolve this.If you need something else, please let me know and I will be more than happy to help every step of the way.
Nothing else, just wish they answer sooner. Its a new week now :( :(
Read different reviews on X, Trustpilot and Reddit, apparently a LOT of people are now having issues with bad Dropbox support quality :(
- Hannah
I understand your frustration, gwencrawfordā.
I've passed your feedback along to the team and in the meantime, please keep a close eye on the email chain.
Thank you! Finally the issue was resolved today!
- Megan
Amazing news gwencrawfordā!
Thanks for the heads up. If you need anything else, just give me a shout. š
