Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

GinoAlberto's avatar
GinoAlberto
Explorer | Level 3
4 days ago

"You don't have access" error on shared link I created to a shared folder years ago

For the company I work for, I created a shared DropBox folder back in 2013. I setup a Bitly shortened link for it so that anyone with this link can download and copy from our DropBox. They can not ed...
Share
Shared Links
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 days ago

Hey GinoAlberto - thanks for letting us know about this.

The format of the Dropbox shared links changed around two years ago so it's possible that your old link was migrated to the new link structure.

At this point, all I can suggest is creating a new shared link and try again.

Let me know if you have any other questions. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!