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moon_monkey's avatar
moon_monkey
Explorer | Level 3
2 years ago
Solved

0 bytes on disk - basic account

On a new Windows 11 laptop, many files are showing as 0 bytes on disk, in both Dropbox and Windows Explorer properties. These are files of all sizes, not just tiny ones. I have only basic account, so...
Dropbox Basic
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
moon_monkey wrote:

The problem is, since I have only a basic account, I have no options to control the online / offline settings on the dropdown menu, so I can't change them. And a basic account is meant to be all offline / local anyway

That isnt correct. Online only is available to all customers: https://help.dropbox.com/sync/access-files-offline

moon_monkey's avatar
moon_monkey
Explorer | Level 3
2 years ago

There is no "Make available offline" option on the menu, for any file or folder, in either Windows File Explorer or Dropbox online. I had assumed that was because it was a basic account, from what I read elsewhere. So, how can I get to that option? 

    • moon_monkey's avatar
      moon_monkey
      Explorer | Level 3
      2 years ago

      Huh, well reinstalling does seem to have restored those options. Odd, as it was only a couple of weeks ago that I installed it in the first place. Anyway, thanks!

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