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Farrel S.'s avatar
Farrel S.
New member | Level 1
9 months ago

Account erroneously locked because of "full storage"

My personal account has been locked for several months because Dropbox is claiming the storage is full.  Their error is that I had a work account I was a team member of that was closed and deleted.  ...
account access
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago
Farrel S. wrote:

They're claiming I have something like 45GB on my Dropbox & I have less than 1 GB

That is because the files are still in your Dropbox - the Team files are now part of your account. You need to delete them. OR you need to leave the team folders. 

ALL files you see at www.dropbox.com/home are using your quota, not just your own personal ones. 

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