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atlasmcorp's avatar
atlasmcorp
Explorer | Level 3
2 months ago

Why is my referral bonus ineligible?

My friend referred me to Dropbox on a new laptop but I didn't get the referral bonus. Only says referral ineligible. Any idea how to resolve this?

Referrals

9 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey atlasmcorp, thanks for posting today!

    In this article, you'll find some common causes and fixes for this issue; let me know if it helps.

    Thanks!

  • atlasmcorp's avatar
    atlasmcorp
    Explorer | Level 3
    2 months ago

    Hi Hannah,

    Thanks for your suggestion. However, the laptop is new. The referrer lives a city away so I'm not sure why it was tagged ineligible.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    HI atlasmcorp, just for clarification, are you certain that you didn't activate the referral from a person on same network as your own at the time you activated it?

  • atlasmcorp's avatar
    atlasmcorp
    Explorer | Level 3
    2 months ago

    Yes, I'm certain. The referrer has been to our place but definitely doesn't live / work here.

  • atlasmcorp's avatar
    atlasmcorp
    Explorer | Level 3
    2 months ago

    Hi Hannah,

    Yes, my Dropbox email address is verified.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Could you confirm the date that you received and activated the referral according to the referrals page on your account?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey atlasmcorp, happy Monday!

    I just emailed you, so we can check that out internally.

    See you there!

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