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Forum Discussion

atlasmcorp's avatar
atlasmcorp
Explorer | Level 3
2 months ago

Why is my referral bonus ineligible?

My friend referred me to Dropbox on a new laptop but I didn't get the referral bonus. Only says referral ineligible. Any idea how to resolve this?
Referrals
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

HI atlasmcorp, just for clarification, are you certain that you didn't activate the referral from a person on same network as your own at the time you activated it?

atlasmcorp's avatar
atlasmcorp
Explorer | Level 3
2 months ago

Yes, I'm certain. The referrer has been to our place but definitely doesn't live / work here.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for confirming, atlasmcorp.

    How about your Dropbox email address? Is it verified?

    • atlasmcorp's avatar
      atlasmcorp
      Explorer | Level 3
      2 months ago

      Hi Hannah,

      Yes, my Dropbox email address is verified.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Could you confirm the date that you received and activated the referral according to the referrals page on your account?

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