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Forum Discussion
Bonus referral space not allocated, the email shows up as ineligible
Today, I tried to register a colleague on the Dropbox Basic free account and the email address now shows ineligible.
- The email address is correct.
- She downloaded Dropbox desktop while in my office - so yes, we were using the same IP address at the time but it was not being installed on the same machine!
- The web page didn't mention that this might be a restriction!
- We were in the same location because she has never used Dropbox before and required 'handholding'!
How can we recover from this situation? Would uninstalling and reinstalling the Desktop App from her home location resolve the issue?
Advice appreciated.
Sue
2 Replies
- Jay
Dropbox Community Moderator
Hi CGC_SSS, thanks for contacting us.
As you've noticed, when activating the referral from the same location and installing the Dropbox desktop application there, the referral would be seen as ineligible.
Uninstalling the desktop app and reinstalling it from the home location wouldn't change the current referral status.
For future referrals, we'd recommend ensuring that the user activates and installed the Dropbox desktop application from a completely different network to prevent this from occurring again.
If you have any further queries, feel free to message back.
Very unsatisfactory! The website doesn't make it clear, and now she's 'stuffed' just because I was being helpful! I don't care about my 500Mb - I have a paid subscription that I can use - but this is a team of helpers for a small charity-type organisation.
Surely there should be some way to wipe the slate clean and start again! (Changing email address isn't an option!!)
