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CGC_SSS's avatar
CGC_SSS
New member | Level 2
4 hours ago

Bonus referral space not allocated, the email shows up as ineligible

Today, I tried to register a colleague on the Dropbox Basic free account and the email address now shows ineligible. The email address is correct. She downloaded Dropbox desktop while in my o...
Quota
Referrals
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 hours ago

Hi CGC_SSS, thanks for contacting us.

As you've noticed, when activating the referral from the same location and installing the Dropbox desktop application there, the referral would be seen as ineligible.

Uninstalling the desktop app and reinstalling it from the home location wouldn't change the current referral status.

For future referrals, we'd recommend ensuring that the user activates and installed the Dropbox desktop application from a completely different network to prevent this from occurring again.

If you have any further queries, feel free to message back.

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