Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
My referral shows up as 'ineligible' for extra quota
I've given referrals to the other members of the family to get some extra storage space on my basic account, and there was a truckload of problems with it. Firstly, when trying to install the desktop app, which is necessary to complete the referral, it would only open MY dropbox, and automatically log them out of their web accound and override a login of my account. To circumvent this, we had to uninstall the desktop app from the computer, log out of my account, log back in on their account, and then reinstall the desktop app, (which took a while of tinkering, because logging back in on my account before the app was fully installed just reset the whole thing, so it took 3 tries to do this). After completing this, I log back into my account to check the referral status, and it says "inelegible" Another unrelated issue is that when I look at my account settings, it says under timezones that I am in GMT+2, which is wrong, I live in Norway, which is GMT+1. I checked a bit back and forth with this, tried setting it to UK which is GMT+0, and it thinks that is GMT+1. In conclusion, the account settings believe that timezones are 1 higher than they are.
Sharing large folder with new user, they can't join it without upgrading their account
I have a family subscription which allows me to use 2TB of storage. I want to share one of my folders with a new user who is not part of my Dropbox Family. The folder is over the 2GB basic limit. The user seemingly cannot join the folder without upgrading their subscription to get more storage. Is there a way to make the folder online only, so that the user isn't using their own storage allocation?
My Dropbox account is showing 3x more data than I have on my disc and shared folders.
Hi, recently my Dropbox has warned me about going above quota (I use basic and should have a total of 4.8 GB available). The problem is - it is showing that I've gone to more than 12 GB when in fact I'm using less than 4.6. Here are some screenshots showing what I've been able to determine so far: - Here's the warning message: - Dropbox on my hard drive (I have no files which are exclusively in cloud so this should equal my personal data stored on Dropbox): Sizes of the shared folders I'm a member of: From what I see, worst case I should be slightly over quota, but certainly not at 12 GB mark. Any ideas?? Thx
My quota is being occupied by shared folders
Hi everyone, I'm having problems with my dropbox account, the alert tells me that I have exceeded the space limit (12TB) and therefore I have deleted some large files, even though I have deleted them I continue to have the same problem, from what I see most of the space is occupied by shared files but I don't have so many shared files, can anyone help me?I can't access shared folder due to lack of storage space - do I need to upgrade?
I use dropbox occasionally. I have a free account, one I've had for years. This morning I logged in to access some files a friend shared w/me & dropbox will not let me access it unless I upgrade to some "plan". That page is the same page with which I was greeted upon logging in. I'm at about 650 mg of my 2G free account limit. I am not over storage, unless my free account has been somehow restricted/modified. I've tried several times to access the notification to "join folder" from my friend, only to be taken to this prompt:My account is full of shared files - How can I delete them to free up space?
My account is entirely full with files other people shared to me. I have no personal files stored. If I attempt to delete any files from the folder mirrored to my desktop account, it says I need permissions and won't allow me to delete. If I go to the Dropbox website, I can't find a button that allows me to delete a file. How can I delete some of the files shared to me? Will that delete those files on someone else's machine?
