Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

CGC_SSS's avatar
CGC_SSS
New member | Level 2
4 hours ago

Bonus referral space not allocated, the email shows up as ineligible

Today, I tried to register a colleague on the Dropbox Basic free account and the email address now shows ineligible. The email address is correct. She downloaded Dropbox desktop while in my o...
Quota
Referrals
CGC_SSS's avatar
CGC_SSS
New member | Level 2
3 hours ago

Very unsatisfactory! The website doesn't make it clear, and now she's 'stuffed' just because I was being helpful! I don't care about my 500Mb - I have a paid subscription that I can use - but this is a team of helpers for a small charity-type organisation.
Surely there should be some way to wipe the slate clean and start again! (Changing email address isn't an option!!)

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Thanks for the reply, I've sent you an email, please could you reply to it when you get a chance?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!