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atlasmcorp's avatar
atlasmcorp
Explorer | Level 3
2 months ago

Why is my referral bonus ineligible?

My friend referred me to Dropbox on a new laptop but I didn't get the referral bonus. Only says referral ineligible. Any idea how to resolve this?
Referrals
atlasmcorp's avatar
atlasmcorp
Explorer | Level 3
2 months ago

Hi Hannah,

Thanks for your suggestion. However, the laptop is new. The referrer lives a city away so I'm not sure why it was tagged ineligible.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    HI atlasmcorp, just for clarification, are you certain that you didn't activate the referral from a person on same network as your own at the time you activated it?

    • atlasmcorp's avatar
      atlasmcorp
      Explorer | Level 3
      2 months ago

      Yes, I'm certain. The referrer has been to our place but definitely doesn't live / work here.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Thanks for confirming, atlasmcorp.

        How about your Dropbox email address? Is it verified?

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