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Forum Discussion

Laurie Solle's avatar
Laurie Solle
Explorer | Level 4
5 years ago
Solved

'Desktop' can't be opened because the original item can't be found.

I have a Mac.  I went to use Dropbox to upload some files.  I got a message saying I needed to update. I followed all the prompts that popped up and ended up with Dropbox copying or moving my deskt...
desktop
Quota
Storage space
sync
  • Jay's avatar
    Jay
    5 years ago

    It sounds like you have enabled the computer backup feature. 

    Could you try disabling it using these steps, which will then give you an option to move the file back to their default location.

Ameelcurtis's avatar
Ameelcurtis
New member | Level 2
4 years ago

Im having the SAME issues but when I go to preferences and  l click manage backups a box pops up but it's all white. (like it hasn't fully loaded?)
IM so stressed- My drop box holds ALL my client files. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Ameelcurtis, thanks for posting here. 

 

First off, I’d like you to send me a screenshot of what you see exactly, after clicking on the “Manage backups” option. 

 

Have you also visited this page on your web account? If you wish, you can also send me a screenshot of what you see there, as well.

 

Let me know.

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