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Forum Discussion

Laurie Solle's avatar
Laurie Solle
Explorer | Level 4
5 years ago
Solved

'Desktop' can't be opened because the original item can't be found.

I have a Mac.  I went to use Dropbox to upload some files.  I got a message saying I needed to update. I followed all the prompts that popped up and ended up with Dropbox copying or moving my deskt...
desktop
Quota
Storage space
sync
  • Jay's avatar
    Jay
    5 years ago

    It sounds like you have enabled the computer backup feature. 

    Could you try disabling it using these steps, which will then give you an option to move the file back to their default location.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Are you getting any specific errors or is the installer not running at all, Barry?

 

Could you try using the offline installer from this page and let me know how it goes?

 

PS: If you happen to be on the Basic plan, make sure that you have no more than 3 devices connected to your account as you might be hitting the device limit.

Pimlico's avatar
Pimlico
Explorer | Level 3
4 years ago

Thank you Walter. First, I had a couple of tries to install this morning and the second one worked!

I did try the offline downloader but promptly got the message that it was inappropriate.

I've no idea why it's worked today and not yesterday.

 

All files recovered, save, crucially, for those in the last month (a big disappointment). However, it means I have earlier drafts of my writing to work from. 

 

I'm going to go with this and write the 48 hours of concern off to experience.

Many thanks again for your help

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    I'm glad to hear it's sorted now, Barry - thanks for keeping me in the loop too!

     

    Take care and have a lovely weekend!

    • Sosaconsal's avatar
      Sosaconsal
      New member | Level 2
      4 years ago

      Hello. I'd been trying to find a solution since yesterday. I installed Dropbox in my new Mac mini and enable backup. Then I tried to disable that option and I made something wrong because my Documents, Desktop and Downloads folders are missing... It was my fault but I can fix it. For instance if I try to open a new folder in my desktop it says: "An unexpected error occurred (error code -8072)". I even reinstalled system and it's not working. I'd tried installing and uninstalling several times and can't find a solution. I'd talked with your support through Twitter and through de web page (Ticket #19170865) and I've no solution. Could you help me, please? I'd been dealing with it the last 24 hours. Thank you.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Sosaconsal, I'd be happy to help! 

         

        First of all, I managed to locate your ticket number and passed your relevant comments there. An agent will be with you shortly, in order to look into this with you.

         

        As for your Backup, are you able to locate your folders online, or are they missing there too?

         

        Let me know more!

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