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Forum Discussion

Laurie Solle's avatar
Laurie Solle
Explorer | Level 4
5 years ago
Solved

'Desktop' can't be opened because the original item can't be found.

I have a Mac.  I went to use Dropbox to upload some files.  I got a message saying I needed to update. I followed all the prompts that popped up and ended up with Dropbox copying or moving my deskt...
desktop
Quota
Storage space
sync
  • Jay's avatar
    Jay
    5 years ago

    It sounds like you have enabled the computer backup feature. 

    Could you try disabling it using these steps, which will then give you an option to move the file back to their default location.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Sosaconsal, I'd be happy to help! 

 

First of all, I managed to locate your ticket number and passed your relevant comments there. An agent will be with you shortly, in order to look into this with you.

 

As for your Backup, are you able to locate your folders online, or are they missing there too?

 

Let me know more!

IWantMyFilesBack's avatar
IWantMyFilesBack
New member | Level 2
4 years ago

Downloads, Movies and Music Folders are missing on my mac. I did literally nothing except open drop box to save a WAV File. Now all of my Client Sessions are missing from the music folder and I cant access them on the app. The three folders are in the DropBox App, I downloaded them but they do not contain my missing work.

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