Forum Discussion

arbur's avatar
arbur
New member | Level 2
2 years ago

Dropbox Backup: External Hard Drive shows as 'unplugged' when it's not

I have an external hard drive and I keep getting an error message saying that the external hard drive is unplugged when it is not unplugged. The download bar has been stuck at 3%.
desktop
Dropbox Backup
Error Messages
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

And does it get stuck at the exact same percentage and/or file arbur?

 

While we're at it, can you clarify your device's OS version and the version of the Dropbox desktop app installed there as well?  You can find the version if you hover your mouse over the Dropbox icon in your system tray/menu bar. 

arbur's avatar
arbur
New member | Level 2
2 years ago

I am not sure if it gets stuck at the exact same percentage and or file, i will have to observer it again. OS is windows 10, dropbox version 200.4.7134

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the updates and happy Monday arbur 

     

    Can you please update your desktop app from this page directly and let me know how it goes? 

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