Your workflow is unique 👨‍💻 - tell us how you use Dropbox here.

Dropbox Backup

44 Topics

Dropbox says I have 7.9GB of backup files, but I don’t know how to find them and delete them.
Dropbox plan free Device iPad, iPhone, MacBook Pro Question or Issue The free plan gives me 2gb of storage. Dropbox says I am using almost 8gb, and that almost all of it is in backups. I’m not aware of using any backup features. And I can’t find the backup files. How can I delete all the backup files so I can use my account again?
KimNMike
3 days ago Place Storage Space
48Views
1like
2Comments
Not enough storage and missing files after accidentally setting up Dropbox Backup
Hello! I have a client that didn't realize he must've clicked for Dropbox to backup his files, despite having a free account with only 2 GB. Well he got a new computer, and his old drive was cloned to the new computer. Even with Dropbox signed in, the files aren't actually in Dropbox, despite opening programs on the old computer and the path showing something such as: "C:\Users\Owner\Dropbox\My PC (Owner-PC)\Desktop\Clients" The files are accessible on the old computer, despite not showing in dropbox or on dropbox website, so where would I find them since there wasnt space to actually put them in dropbox?
ss911der
2 months ago Place Storage Space
112Views
0likes
7Comments
My Dropbox is full of backup files that I can't remove.
My dropbox claims to be full, but I have no essentially no files on it. When I try to see what's taking up the space, it claims that "Backup" is taking up 2.7gb out of my 2gb of space. But I have no backups, and I have no linked devices. How can I remove these "backups"? What are they backups of? Is there some way I can just "factory reset" my account to just as if I had started a new account, maybe?
Solved
aqlex239
4 months ago Place Storage Space
164Views
1like
4Comments
Storage Space FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here.
Neal
6 months ago Place Storage Space
489Views
2likes
0Comments
Hidden .dropbox_bi folder storing 87GB of files locally!
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Standard Dropbox file sync seems to be working fine, and the Dropbox app says everything is up to date, but for some reason I now have a new hidden folder under my Mac user folder called .dropbox_bi. That folder is storing 87GB of files on my primary SSD, apparently related to the 220GB of data backed up from the external SSD. Is this my life now? Or is there some way to recover that massive waste of precious primary SSD storage space?
Solved
UBG
11 months ago Place Storage Space
24KViews
2likes
92Comments
Backups are taking up my space, but I didn't back up any devices
Hi! My account tells me that 80% of my space is used for "backup" but I am not backing anything up to my dropbox. How can I clear up this space? Thanks for your help!
jenfrentz
1 year ago Place Storage Space
1.2KViews
0likes
3Comments
Dropbox Backup: External Hard Drive shows as 'unplugged' when it's not
I have an external hard drive and I keep getting an error message saying that the external hard drive is unplugged when it is not unplugged. The download bar has been stuck at 3%.
arbur
1 year ago Place Storage Space
1.1KViews
0likes
5Comments
Linux Computer Backup is taking up my Dropbox space
I tried to install Dropbox Backup in my Linux Mint computer, not realizing it would send me over my size limit. So now Dropbox is not operating. How do I remove Dropbox Backup? Maybe its installation stopped when my Dropbox hfolder reached its size limit?
jharlanherb
1 year ago Place Storage Space
1.6KViews
0likes
3Comments
Dropbox backup - I never asked for it, but it busted my storage limit
Hi, I've been using Dropbox Basic for about 10 years. About a year ago, to get more (free and EU-based) space, I signed up for pCloud, which also allowed me to back up Dropbox. All good, until recently I started getting limit warnings from DB. I moved files over to pCloud, where I still have plenty of space, but my DB storage tally didn't go down. I discovered, by searching on the internet, that in fact DB backup was simultaneously backing up my pCloud files (!). Deleting the DB backup brought my storage tally right down to where it belonged. My question is: DB backup is a paid service. I did not sign up for it or consent to it at any time. I wasn't even aware it existed. Having it working away in the background has caused a lot of confusion, with backups of backups of backups. I regard my files on Dropbox as already backed up because they're on my hard drive as well as the cloud. What is the difference between files in regular Dropbox and files backed up by DB? Having two cloud storage systems on the go at once is a recipe for disaster. Thanks!
GlasgowJill
2 years ago Place Storage Space
4KViews
0likes
10Comments
My storage is full, and I have issues deleting my Backup, can't get it right.
Hi I'm becoming quite frustrated as my storage space is full even though I've deleted most of the files. I think the backup is the issue, but I've followed all the links to deleting backups but nothing works. One suggestion took me to a page with this wording: "To delete your computer backup: Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac). Click the Sync and Backups tab." I don't have this option - clicking on the icon gives me two tabs - Sync History or Activity, neither of which give me the delete options. I set up my DropBox account a long time ago on an old pc. Deleting a backup should really be a simple task but in my opinion DropBox make it difficult to encourage people to upgrade. This policy has actually pushed me the other way. I'd really appreciate someone from DropBox showing me how I do this, please.
Solved
Mark312
2 years ago Place Storage Space
2.1KViews
0likes
10Comments