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aqlex239's avatar
aqlex239
New member | Level 2
2 months ago
Solved

My Dropbox is full of backup files that I can't remove.

My dropbox claims to be full, but I have no essentially no files on it. When I try to see what's taking up the space, it claims that "Backup" is taking up 2.7gb out of my 2gb of space. But I have no backups, and I have no linked devices. How can I remove these "backups"? What are they backups of? Is there some way I can just "factory reset" my account to just as if I had started a new account, maybe?

 

Computer Backup
File access
Storage space

4 Replies

  • aqlex239's avatar
    aqlex239
    New member | Level 2
    2 months ago

    Ah perfect, thank you. I see an old crazy client once managed to somehow set their hard drive to sync to my account on an old machine.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey aqlex239, thanks for posting here today! 

    Try to delete the existing backup that you see there, and that should do the trick.

    If you face any problems, I'm always here to help! Thanks!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi aqlex239​  and welcome to the Dropbox Community! I’m really glad to hear the backup issue is sorted now and thank you so much for coming back to share your update. It’s always helpful when someone follows up, especially with questions around backups and storage ✨.

    I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox. Now that your space is cleared up, I’d love to know... do you have a favourite Dropbox feature that helps you stay organised or manage your files more easily?

    Looking forward to hearing from you,

    T 😺 (Dropbox Community Manager

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