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BakWill29's avatar
BakWill29
New member | Level 2
5 years ago
Solved

Dropbox is full even though I never use my dropbox?

I keep getting emails saying that my DropBox is almost full and now I have been receiving emails saying that it is full and I need to purchase an upgrade.    The issue is that I never ever use my...
Storage space
  • Jay's avatar
    Jay
    5 years ago
    Hi BakWill29, thanks for messaging today!

    It sounds like you're a member of a shared folder that is taking up all the quota on your account.

    You can leave the folder using these steps, either temporarily or permanently, and that will free up your quota, without affecting the other users on the shared folder.

    Regarding phone support, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

    If you need any more details, feel free to message back!
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
I'm happy to hear it's working now, WillBak29, BakWill29!

Enjoy your weekend!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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