Forum Discussion

BakWill29's avatar
BakWill29
New member | Level 2
5 years ago
Solved

Dropbox is full even though I never use my dropbox?

I keep getting emails saying that my DropBox is almost full and now I have been receiving emails saying that it is full and I need to purchase an upgrade.    The issue is that I never ever use my...
Storage space
  • Jay's avatar
    Jay
    5 years ago
    Hi BakWill29, thanks for messaging today!

    It sounds like you're a member of a shared folder that is taking up all the quota on your account.

    You can leave the folder using these steps, either temporarily or permanently, and that will free up your quota, without affecting the other users on the shared folder.

    Regarding phone support, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

    If you need any more details, feel free to message back!
DaveR's avatar
DaveR
New member | Level 2
5 years ago

My plan currently gives me 2TB of space of which I am only using about 7%. Nevertheless I frequently receive emails from yourselves that "My Dropbox is full and is no longer syncing", although it is syncing fine. How do I make the emails stop?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi DaveR, happy Friday! 

    I've merged you into the current thread, since another user also expressed a similar concern. 

    Could you check Jay's response, and also make sure that the email address you're receiving that email from is the same one you use for your Dropbox account? 
     
    Thanks!

About Storage Space

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