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FionaNel1979's avatar
FionaNel1979
New member | Level 2
4 years ago
Solved

Dropbox is full

I wonder if someone can please help me. I get the message that my dropbox is full, but I have no files left, I deleted everything, found all the shared folders and removed all that and then also perm...
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Looks like you may have activated Dropbox backup. Have a look at www.dropbox.com/backups.

     

    Also just a note that deleted items dont use quota, so permanent deletion isnt needed 🙂

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Zarcom you can see your connected devices from this page on your account.

 

Regarding the quota, could you check if you have any backups running on your account?

Zarcom's avatar
Zarcom
Explorer | Level 4
4 years ago

Yes, Thanks I manages to Download all the files down to my 8TB Harddrive, then I deleted all the files. I just added one folder with a picture of my mother on top of a mountain with a group of her fellow seniors back at the turn of the millennium. Sadly she passed away at 101 in 2016.

 

Again Thanks, Jay. A couple of years ago I signed up for Microsoft 365, and get 1TB of cloud storage, I will keep my DropBox account. It is easier to use with non-Microsoft users/21st Centurians  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the update, and I'm glad you were able to download your files from your account.

     

    If you require any further assistance in the future, please let us know!

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