Forum Discussion

TheManOfTheHour's avatar
TheManOfTheHour
New member | Level 1
11 months ago
Solved

Dropbox says it is full when it is not

I have 11 GB of space but Dropbox says it is full. I once synced with iMovie without wanting to. I deleted all my files everywhere in Dropbox and cleared Caches but it still says my Dropbox is full. ...
Storage space
TheManOfTheHour's avatar
TheManOfTheHour
New member | Level 1
11 months ago

Thank you Mark. It worked great

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
10 months ago

Hi TheManOfTheHour , and welcome to the Dropbox Community. 😊 I’m so glad to hear that you figured out where all your storage was being used up and that you can now get back to using your Dropbox account normally. 🎉

By the way, I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻. I love hearing how our members use Dropbox in their daily lives! If you’re open to sharing, I’d love to hear from you. ✨

T 😸(Dropbox Community Manager)

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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