I exceeded my space allotment without any files

Question

I am told that I have exceeded my file allotment, but a month ago, I deleted all of my files.&nbsp;
I have not been able to figure out how to contact support (suggestions, or just not possible?).
Does anyone have any idea what to look for, or is this just a lost cause?

Hannah · Answer

Hi there, GLSmyth, thanks for your post today!
Is it possible that besides the files you deleted, you have some shared folders or backups taking up your space?
Let me know what you find.

GLSmyth · Answer

I read another message, and apparently, I have a large backup.&nbsp; Where is that and how can I get rid of it?&nbsp;

Megan · Answer

Hi there, GLSmyth, let me jump in here!&nbsp;
If your backup files are taking up space on your account, you can go to this page and try to delete them from there.
If you have any questions, let me know!

Forum Discussion

I exceeded my space allotment without any files

3 Replies

About Storage Space

Related Content

I'm suddenly exceeding my storage quota. How can I check what takes up space?

Help, I've exceeded my 20GB Bandwith

exceeding storage space

Can I no longer share files because I exceeded my daily bandwidth limit?

Message that I have exceeded my storage limit, even though I deleted a lot of files

Recent Discussions

Bonus referral space not allocated, the email shows up as ineligible

Unable to find the 386GB taking up space on my account. My folder shows 2 files.

I'm having storage issues on my Dropbox plan

I've deleted all of my files on the desktop app, but my Dropbox account is still over-quota.

My referral shows as ineligible so I didn't get the bonus space