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I'm suddenly exceeding my storage quota. How can I check what takes up space?
I have recently completed a Widows 10 reset of my PC. Probably because of my own errors I had difficulty getting back into my Dropbox account which is the Basic (Free) version. I ended up having to cancel and renew my Dropbox account once or twice before I sorted matters out. I am now being messaged that I have exceeded my exceeding 2GB of storage space. Prior to the Windows reset I had used 1.45GB of space which was the figure shown in my Dropbox account and I have added little or nothing since. I have checked this figure by adding up the sizes of all my files. Is there somewhere where I can see how Dropbox arrive at their total of over 2GB? It is quite possible, I suppose, that some of my files have been duplicated in Dropbox; but unless I can view all the files that Dropbox add up to 2GB+ I cannot rectify errors I may have made when cancelling and renewing my account.
Can you please let me know what Regular Files (1.2GB) and Backup (1.2 GB) refer to ?
Regular files refers to the files that you see in your account, as you would expect. Backup refers to the files being saved by the Backup feature, which you can see on your Backups page.
8 Replies
- Megan
Dropbox Community Moderator
Hey there, Gordon T.1, I'd be happy to help!
You can see your account's current quota, along with what's occupying this space here.
Would you like to take a look, and let me know if you have any questions?
Thanks a bunch!
Many thanks Megan for your help. I wish I received such prompt replies to queries in my dealings with other organisations. Can you please let me know what Regular Files (1.2GB) and Backup (1.2 GB) refer to ? The files listed are as I expected.
- Rich
Super User II
Can you please let me know what Regular Files (1.2GB) and Backup (1.2 GB) refer to ?
Regular files refers to the files that you see in your account, as you would expect. Backup refers to the files being saved by the Backup feature, which you can see on your Backups page.
- Megan
Hey Gordon T.1, I'm so happy to hear that!
And yes, it's exactly as Rich explained. I'm here if you have any questions! 👩💻
Thank you Megan and Rich for providing, very speedily, the information I needed to get my Dropbox account to within the maximum storage entitlement. Kind regards, Gordon
- Theresa
Community Manager
Hi Gordon T.1 and welcome back to the Dropbox Community! I’m really glad to hear you were able to get things sorted and thank you for coming back to share your experience. It’s always helpful when someone follows up, especially on storage questions like this ✨.
By the way, I’m Theresa 👩💻, one of the Community Managers here. Since you’ve been managing your storage closely, I’d love to know... do you have a favourite Dropbox feature that helps you stay organised or makes managing your files a bit easier?
Looking forward to hearing from you,
T 😺 (Dropbox Community Manager)
Hello Theresa, I have used Dropbox for a few years because, for me, it is a convenient & safe cloud storage for important files that I may need to refer to at any time. And it provides security for these files should my PC become faulty.
Regards,
Gordon.
You should be able to see a breakdown of what’s using space from the account settings on the Dropbox website — that might help confirm if duplicates are being counted.
