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HPR1's avatar
HPR1
Explorer | Level 4
4 years ago
Solved

Message that I have exceeded my storage limit, even though I deleted a lot of files

I am receiving a message that I am using 101% of my storage.   

 

When a deleted more than 1.3 GB of files my "storage used" did not change.

 

I have deleted everything but 1 file, 1 Photo, 1 App- 1Password.

Quota
Storage space
  • Nancy's avatar
    Nancy
    4 years ago

    Hey HPR1, apologies for jumping in! 

     

    Can you also send me a screenshot of what you see here and here, so that I can have a visual? 

     

    Do you have any external drives perhaps that may be backed up to Dropbox? This feature is different to computer backup, so this could be a possible explanation why this is happening. 

     

    Let me know when you’ve got more updates.

6 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey HPR1, thanks for taking the time to reach out to our Community.

     

    Can you check what the plan tab in your account settings is reporting? Is it possible that it's shared files taking up your space?

     

    Do you also remember turning on our backup feature, perhaps?

     

    Keep me posted.

  • HPR1's avatar
    HPR1
    Explorer | Level 4
    4 years ago

    Hannah

    I have the 2GB Free Plan.

    I have deleted myself from all shared files.

    I only have the one App - 1Password which have have had on Dropbox for years and never had a problem with storage.

    How do I get a fix to this instead of upgrading?

     

     

  • HPR1's avatar
    HPR1
    Explorer | Level 4
    4 years ago

    Hannah

    I forgot to say I have not turned on the backup feature.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey HPR1, apologies for jumping in! 

     

    Can you also send me a screenshot of what you see here and here, so that I can have a visual? 

     

    Do you have any external drives perhaps that may be backed up to Dropbox? This feature is different to computer backup, so this could be a possible explanation why this is happening. 

     

    Let me know when you’ve got more updates.

  • HPR1's avatar
    HPR1
    Explorer | Level 4
    4 years ago

    By following the path you suggested I found an external drive attached to my second computer was being backed up to Drop Box.  Hopefully I turned that off and now my problem is solved.  

     

    Thank you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Great news! I’m happy the issue’s resolved now. 

     

    If there’s something else you need, give me a shout!

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