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HPR1's avatar
HPR1
Explorer | Level 4
4 years ago
Solved

Message that I have exceeded my storage limit, even though I deleted a lot of files

I am receiving a message that I am using 101% of my storage.      When a deleted more than 1.3 GB of files my "storage used" did not change.   I have deleted everything but 1 file, 1 Photo, 1...
Quota
Storage space
  • Nancy's avatar
    Nancy
    4 years ago

    Hey HPR1, apologies for jumping in! 

     

    Can you also send me a screenshot of what you see here and here, so that I can have a visual? 

     

    Do you have any external drives perhaps that may be backed up to Dropbox? This feature is different to computer backup, so this could be a possible explanation why this is happening. 

     

    Let me know when you’ve got more updates.

HPR1's avatar
HPR1
Explorer | Level 4
4 years ago

Hannah

I forgot to say I have not turned on the backup feature.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey HPR1, apologies for jumping in! 

 

Can you also send me a screenshot of what you see here and here, so that I can have a visual? 

 

Do you have any external drives perhaps that may be backed up to Dropbox? This feature is different to computer backup, so this could be a possible explanation why this is happening. 

 

Let me know when you’ve got more updates.

  • HPR1's avatar
    HPR1
    Explorer | Level 4
    4 years ago

    By following the path you suggested I found an external drive attached to my second computer was being backed up to Drop Box.  Hopefully I turned that off and now my problem is solved.  

     

    Thank you.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Great news! I’m happy the issue’s resolved now. 

       

      If there’s something else you need, give me a shout!

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