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train's avatar
train
Helpful | Level 5
2 months ago
Solved

Can I no longer share files because I exceeded my daily bandwidth limit?

I shared a installation file in my public folder to transfer a 1GB file to my sister.  The file was deleted after the transfer was completed.  But now no one can access my shared links.  I can still see in in my web browser but not in incognito mode.  Did I violate a rule for sharing installation files?   I know about the bandwidth cap and I am pretty sure I am way under the cap.

Is there a way to see if I am banned or not?  

Thanks for the help. 

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  • train's avatar
    train
    2 months ago

    Hello Nancy,

    I figured it out, the file I shared was flagged for possible malware (it does not have malware).  I was able to un-ban myself by following some links.


    Thank you for your help. 

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for posting on our forum today, train.

    If a lot of people tried to access and download the files from your shared links, then it's quite possible that your sharing activity would be paused (please also check this Help Center article for more details).

    Since you mention not using all of your daily bandwidth though, is it possible you're getting a different type of error? Can you send me a screenshot of it? 

    You can also try creating a new shared link on your Dropbox account to see if there are any kind of issues while doing so.

    Let me know what you find.

    • train's avatar
      train
      Helpful | Level 5
      2 months ago

      Hello Nancy,

      I figured it out, the file I shared was flagged for possible malware (it does not have malware).  I was able to un-ban myself by following some links.


      Thank you for your help. 

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey train and welcome back to the Dropbox Community 😊. Glad to hear you’re able to share your links again - awesome news 🎉.

    I’m Theresa, one of the Community Managers here at Dropbox HQ 👩‍💻. I’d love to hear how you use Dropbox in your daily routine are you using it for anything fun or unique? 🚀 I might have some handy productivity tips to share, or maybe you have a cool idea or hack we can pass along to our internal team💡. 

    I always love hearing how our Community members make the most of Dropbox.

    T 😸 (Dropbox Community Manager)

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