Forum Discussion

mtxguy74's avatar
mtxguy74
Explorer | Level 3
3 years ago
Solved

Dropbox shows 7.4GB used with only 5.21MB in files

5.21MB in Dropbox and usage is showing 7.4GB   All of a sudden my Dropbox went from using under 50% to full. I figured maybe my Synology was dumping temp file where it shouldn't during backups but ...
Storage space
  • Walter's avatar
    Walter
    3 years ago

    Hey mtxguy74, sorry to hear about this.

     

    Could you clarify what exactly is reported in your plan tab in regards to your quota?

     

    Also, do you see any files or folders taking up space in your homepage or your backups page?

     

    Let me know what you find and we'll take it from there.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey mtxguy74, sorry to hear about this.

 

Could you clarify what exactly is reported in your plan tab in regards to your quota?

 

Also, do you see any files or folders taking up space in your homepage or your backups page?

 

Let me know what you find and we'll take it from there.

  • mtxguy74's avatar
    mtxguy74
    Explorer | Level 3
    3 years ago

    Thanks so much for the help, it was a backup.

     

    It was a backup that was created through no action on my part by a feature I never enabled.

     

    I am relatively savvy but I had no idea to even look for backups because it is not something I use in Dropbox.

     

    Is there a way to turn off the backup feature on my account?

     

    Is there a way to provide feedback directly to Dropbox? This just feel like a way for them to chew through small storage accounts like mine and encourage a ridiculous $12 per month for 2TB of storage. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi mtxguy74, we appreciate any feedback written on the Community, and this would be passed onto the appropriate teams.

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